1 Year Warranty

Warranty Coverage
This warranty covers all defects in material and workmanship in the cabinets purchased from True North Kitchens. This warranty does not cover any damage caused by misuse, abuse, improper self/other trade installation, or other external factors.

Warranty Period
This warranty is valid for a period of 12 months from the date of purchase.

Repair or Replacement
If a defect is found during the warranty period, True North Kitchens will repair or replace the components at no cost to the customer, provided that the customer is able to provide proof of purchase.

Limitations
This warranty does not cover any damage caused by misuse, abuse, improper self/other trade installation, or other external factors.

Disclaimer
This warranty is in lieu of all other warranties, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. In no event shall True North Kitchens be liable for any incidental, special or consequential damages.

If you would like to see the full warranty policy or have any questions, please contact us.

How to care for your cabinetry to make it last for many years..

  • Keep your cabinets clean. Regularly wipe down the cabinets with a soft cloth. Avoid using too much water, and use a mild detergent if necessary.

  • Avoid putting too much weight on your cabinets. Be sure to use the proper supports and brackets when needed.

  • Watch for signs of wear and tear. Look for signs of scratches, chips, or discoloration. If you notice any of these, take action quickly to avoid further damage.

  • Take care of any water damage. If your cabinets are exposed to water, be sure to dry them off immediately and use a wood sealant to prevent further damage.

  • Dust regularly. Use a soft cloth or duster to remove dust from your cabinets.

  • Use the appropriate hardware. Make sure all hardware, such as knobs and hinges, are made of materials that are resistant to wear and tear.

  • Avoid using harsh chemicals. If you need to clean your cabinets, use a mild detergent and avoid abrasive cleaners.

  • Invest in maintenance. Have your cabinets professionally inspected and serviced as needed.

Cabinet Warranty Policy

1 Year Warranty

True North Kitchen Cabinets Inc.. warrants all products and the labor provided to the original consumer/purchaser to be free of defects in materials and workmanship for a period of 1 (one) year from the date of purchase as it is listed above unless further specific warranties are extended herein. This warranty is only applicable to products that are supplied by True North Kitchen Cabinets Inc.. and is not transferable to subsequent owners. The overall terms of the replacement parts or products are deemed original for the purpose of this warranty. This warranty is in lieu of any and all other warranties expressed or implied by others.

Natural wood varies in colour, characteristics will exhibit subtle changes as it ages. Cabinet colors may lighten or darken over time. Exposure to direct sunlight, smoke, and other environmental conditions may also affect the color over time. These color variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.

This warranty shall become null and void if the cabinets and/or materials are in any way modified. Furthermore this warranty does not apply to cabinet damage by misuse, neglect, abuse, exposure to moisture, exposure to extreme temperatures, normal wear and tear, abnormal use, effects of excessive dryness such as splitting or excessive shrinking, burns, food stains, chemical stains, and/or acts of God. In the event that a defect in materials or workmanship under normal use, and within the warranty period is identified, True North Kitchen Cabinets Inc. at its discretion and upon inspection by an authorized representative will repair, replace or issue a credit adjustment of the defective component and those other components integrally associated with it. If the warrant-able product is no longer in current production, an alternate solution will be sought out. The original proof of purchase must be presented when requesting warranty service.

Specific Warranty

Door hinges and drawer slides used in True North Kitchen Cabinets Inc.. products carry with them a 10-yr warranty through the manufacturer if failure occurs under normal use. All accessories carry a one year warranty from the original manufacturer, not True North Kitchens. Installation fees are not included.

Laminate Countertop Warranty Policy

1 Year Warranty

True North Kitchen Cabinets Inc.. warrants its laminate countertops and the labor provided to the original consumer/purchaser to be free of defects in the workmanship and materials under normal residential use for a period of 1 (one) year from the date of purchase as it is listed above unless further specific warranties are extended herein. True North Kitchen Cabinets Inc.. will not warranty any accessories or other products sold with or as part of any laminate countertop that were not sold by True North Kitchen Cabinets Inc.. This warranty is only applicable to products that are supplied by True North Kitchen Cabinets Inc.. and is not transferable to subsequent owners. The overall terms of the replacement parts or products are deemed original for the purpose of this warranty. This warranty is in lieu of any and all other warranties expressed or implied by others.

Plastic laminate products by their nature are subject to minor surface imperfections and slight irregularities and may contain some color variations and/or small particles of foreign matter. Any imperfection that falls within the acceptable limits as established by the laminate manufacturer will not be considered defective.

This warranty shall become null and void in any of the following instances:
1. If the laminate countertop and/or materials are in any way modified after they have been installed.
2. Improper installation not done by True North Kitchen Cabinets Inc. installers.
3. Cracks, chips, scratches and/or breakage not due to defects in material or workmanship.
4. Countertop substrate swelling, de-lamination or seam separation due to water penetration. This includes however is not limited to areas such as caulking next to walls, in seams such as miter joints and around sink cut outs or other  textures.
5. True North Kitchen Cabinets Inc.. will not warranty any laminate countertops where a sink and/or dishwasher have been installed on or near seams. This includes, however, is not limited to corner sink applications.
6. If the laminate countertop has been damaged by misuse, neglect, abuse, exposure to moisture, exposure to extreme temperatures, normal wear and tear, abnormal use, burns, food stains, chemical stains, and/or acts of God.

In the event that a defect in materials or workmanship under normal use, and within the warranty period is identified, True North Kitchen Cabinets Inc.. at its discretion and upon inspection by an authorized representative will repair, replace or issue a credit adjustment of the defective component and those other components integrally associated with it. If the original countertop was delivered and installed by True North Kitchen Cabinets Inc., the replacement top will be delivered at no additional cost to the original delivery address. True North Kitchen Cabinets Inc. is also responsible for the removal and re-installation of the new top. Items such as paint, wallpaper, tile, electrical, plumbing or any incidental costs are the responsibility of the purchasers. If the warrantable product is no longer in current production, an alternate solution will be sought out. The original proof of purchase must be presented when requesting warranty service.

Tips For Keeping Your Countertops Looking New

• Use cutting boards; do not cut directly on laminate countertops.
• Be careful when moving heavy items, dragging or dropping items can cause damage to your laminate countertop.

• Use hot plates when placing hot dishes on your counter. Extreme heat can cause cracking, burn spots, and delaminating (bubbles).
• Seams and finished ends are most susceptible to water damage as liquids can enter in these areas which cause the laminate to separate. Wipe any liquids up immediately
• Clean countertops with mild soap and water, wipe down with dry cloth. Repeat on tougher stains.

True North Kitchens Cabinet Care Guide

Its simple! Gently use a soft cloth with only warm water and mild soap to wipe down your cabinets.

In more detail….

Keeping cabinets clean is important to maintain their finish. Here are instructions on how to properly clean your wood, thermo foil and laminate cabinets.

  • To clean cabinet doors, wipe your cabinets down with a damp cloth or towel. Use a lint-free cotton cloth to dry the doors immediately.

  • Pay special attention to areas around the sink and dishwasher.

  • For stubborn stains, use a mild detergent with warm water in conjunction with a clean soft cloth. Always dry the surface immediately to avoid water marks.

  • Never use abrasive cleaners, scouring pads or powdered cleansers.

  • Do not allow oven cleaner to touch any part of the cabinetry.

  • When cleaning glass doors with inserts, use a soft cloth and glass cleaner. Do not spray the cleaner directly on the glass door as oven cleaner may damage the finish. Spray cleaner onto a cloth and then wipe the glass clean. If the cleaner comes in contact with the finish on the door frame, wipe it off with a clean cloth and dry immediately.

TIPS & RECOMMENDATIONS

  • Do not use a dish cloth to wipe the cabinet exterior as it may contain remnants of grease of detergents.

  • It is important to wipe up spills and water marks as they occur.

  • Avoid draping damp or wet dish towels over the doors.

  • It is recommended that with any cleaning that you only complete a small area at a time so that any moisture from the damp cloth will not sit on the cabinets for an extended period of time.

  • Always use handles when opening and closing cabinet doors. Skin oil can damage the finish.

  • Do not use a cleanser that is formulated with wax, petroleum solvents or silicone. The extended use of wax polishes can result in a film build-up, while the use of silicone polishes can harm the cabinet finish.

  • Grease, crayon, lipstick or oil should be rubbed off with a damp cloth. then use mild dish soap with warm water in conjunction with a clean soft cloth and then dry immediately.

  • When using kettles, coffee makers, steamers or crock pots, pull appliances out from under the upper cabinets and set at front of counter-top to let steam vacate the area. Steam can cause damage to the cabinetry.

  • Proper ventilation  above the stove is important; be sure to purchase a hood vent that is adequate for your stove top. Heat can warp wood, discolour finishes, delaminate edges, peel finishes, split joints, and in some cases leave burn marks or even start a fire.

  • Stoves with a self cleaning feature have the possibility, with the heat generated through the sides, to cause damage to laminate counter-tops causing finished ends to peel.

ENVIRONMENT

  • Control the humidity level in your home. High humidity can warp wood, low humidity can cause shrinkage, and cracking. The recommended average residential humidity level is between 35% - 45%. This keeps your home comfortable while protecting your cabinets as well as other belongings and household structures.

  • Sunlight exposure on cabinets may cause discoloration, UV rays can also deepen the colour of your cabinets. To avoid this, minimize exposure by closing windows.

NEW HOME - STRUCTURAL CHANGES

  • When your new home is being constructed, the structural materials and various components are made to suit the requirements at the period of construction. When a house is completed, it will start to settle..

  • Settling may cause structural movement of the house; this movement may affect the cabinets as well as counter-top. Examples: Cabinet doors may need to be adjusted; counter-tops may separate from the wall and may cause the caulking to crack. This is not warrantied, a service fee is applicable to assess and/or make necessary adjustments.